Shipping Rates & Policy

Mershine Shipping Policy

At Mershine, we aim to make your shopping experience easy, transparent, and hassle-free.

Shipping Rates

  • Free Shipping: We offer Free Shipping on most products to most areas across Australia.
  • Shipping Surcharges: While most items include free shipping, some orders may incur an additional delivery fee due to the item’s size/weight (bulky goods) or delivery distance (remote areas).
  • Checkout Transparency: Any applicable shipping fees will be clearly calculated and displayed at checkout before you confirm your order.

Processing & Delivery Time

  • Processing: Orders are typically processed and dispatched within 1–2 business days (Monday – Friday).
  • Delivery Estimates:
  • Standard Delivery: 3–10 business days within Australia.
  • Express Delivery: (If selected) 2–5 business days for metro areas.
  • Please note: Delivery times are estimates provided by our carriers and may vary depending on your location and seasonal demand.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel’s progress in real-time.

Our Shipping Partners

To ensure your items are delivered safely and efficiently, we partner with trusted Australian carriers, including:

  • Australia Post
  • Aramex / CouriersPlease
  • Allied Express (for larger items)

Delivery Issues, Re-direction & Cancellations

  • Missing Parcels: If your order hasn’t arrived within the expected timeframe, please contact our support team with your order number.
  • Re-delivery Fees: Please ensure your address is correct. Additional postage fees may apply for re-delivery or re-direction requests caused by incorrect address information.
  • Cancellations: If you wish to cancel an order after it has been dispatched, please note that the original postage cost incurred by Mershine may not be refundable.

Returns & Change of Mind

If you are not satisfied with your product or mistakenly placed the wrong order, please note that Mershine is not responsible for return shipping costs once the item has been dispatched.